Show Me The Money: Linking IT Operations to Business Imperatives

About 66% of board members expect more value from IT*, and CIOs are in the hot seat, facing the CEO, to demonstrate tangible revenue impact. The days for when the IT Infrastructure & Operations department was regarded as a cost center may be over.

Watch this informative webinar with experts from Splunk, leading provider of software for real-time operational intelligence, and Softtek, as they explore three use cases of Big Data within IT operations organizations. They'll dive into how organization can optimize costs, improve the customer experience, and maximize the revenue promise of IT.

This webinar highlights how organizations:

• Contribute to enhanced quality customer experience anywhere, anytime and on any device in a measureable way
• Evidence and improve business value by linking operational metrics to business metrics
• Leverage Machine Data to detect and eradicate inefficiencies across the IT organization

Gilberto A. Castillo Senior Consulting Engineer Big Data Management Practice

As a technologist, Gilberto's goal is to realize the vision of making data available, useable and valuable for Splunk's customers by working closely with them to define and execute solutions suited to their unique business environment. Throughout his tenure with Splunk, Gilberto has helped realize the value of big data for dozens of enterprise organizations and hundreds of small and medium-size business customers. Gilberto's focus over the past fifteen years has been on the development of integrated solutions, specifically the effective application of data, automation and virtualization methodologies to data center environments.

Alberto Ortíz VP of Technology, Media and Entertainment Softtek USA

As VP of Technology, Media and Entertainment for Softtek USA, Alberto Ortiz is currently responsible for designing and leading the company's business development strategies within the segment. With over 12 years of global outsourcing experience and a proven track record in managing strategic business development and complex IT programs, Alberto has served as an advisor for C-Level and VP leaders. His comprehensive understanding of the administration and competitiveness of global IT strategies within the Software, High Tech and Financing verticals in Latin America, North America and Europe have helped drive and sustain successful partnerships for global clients. Alberto is a certified Project Manager Professional with a Bachelor's degree in Electronic and Communications Engineering. He is currently pursuing a Master's degree in IT Management from Carnegie Mellon University.