This global enterprise provides treasury and financial business services to all major capital markets in close to 20 currencies. The firm engaged Softtek to enhance its ability to manage mission-critical applications involved in delivering services and processing transactions. Availability, security and risk management were top priorities.
Softtek’s approach improved efficiency and service quality and allowed the firm to maintain high security and compliance standards. Automated alerts and proactive maintenance helped prevent incidents, and vendor consolidation and process automation enabled reduced headcount with no reduction in scope. These measures allowed the client team to focus on innovation and value-add activities.
Established for process automation
Monthly incidents reduced from ~120 to ~30
In Service Desk scope through Shift Left approach