Global Financial Services Organization


This global enterprise provides treasury and financial business services to all major capital markets in close to 20 currencies. The firm engaged Softtek to enhance its ability to manage mission-critical applications involved in delivering services and processing transactions. Availability, security and risk management were top priorities.

Challenge

Manage ~ 90 mission-critical applications
- Oversee complex and varied technology stack - ~1200 servers; ~1500 DBs
Support constant business expansion and integration of acquisitions and implementation of divestitures
Support constant business expansion and integration of acquisitions and implementation of divestitures

Solution

Globe
Fully-owned Managed Services to optimize Nearshore delivery
24/7
Global 24x7 cost-effective service; maximized customer experience with Nearshore model.
SLA
Application stabilization, consolidation and transformation SLA-managed contract
Vendor
Vendor rationalization
ITIL- and SLA-based service model

Results

Softtek’s approach improved efficiency and service quality and allowed the firm to maintain high security and compliance standards. Automated alerts and proactive maintenance helped prevent incidents, and vendor consolidation and process automation enabled reduced headcount with no reduction in scope. These measures allowed the client team to focus on innovation and value-add activities.

99.5%

Application


Availability

15

Initiatives


Established for process automation

13%

Reduced


Headcount

 

Reduced


Monthly incidents reduced from ~120 to ~30

30%

Increase


In Service Desk scope through Shift Left approach