Global Retailer


A major global retailer sought to enhance its IT organization to more effectively support rapid expansion through international acquisitions. In addition to supporting digital innovation and customer retention strategies, the business needed to accelerate ROI from the integration of a recently acquired entity. Softtek was engaged to develop and execute an end-to-end strategy to drive the required level of integration between stores, distribution centers and regional offices.

Challenge

Accelerate ROI from Acquisitions
IT Organization a Bottleneck for International Expansion
Low End-User Satisfaction
Insufficient Internal Integration Expertise

Solution

Integration of corporate systems for stores, distribution centers and regional offices
Playbook Strategy for Knowledge Management and Capacity Generation
Reduced Dependency on Internal SMEs
Evolve from Staff Augmentation > Managed Outcome
KPI for Knowledge Management: Client participation ratio (target < 20%)
End-to-end Solution: Strategy > Execution

Results

Retail innovation hinges on effective operations; specifically, effective integration of new entities is essential. Softtek’s Agile methodology provided the flexibility and responsiveness required, and end-to-end approach ensured IT/business alignment during the consolidation process.

45%

Reduction


Of Integration Process Cycle Time

Established


Maturity Framework

100+

Improvement


Projects