Robotic Process Automation in Healthcare - Benefits and Risk for CIOs

SUMMARY

Robotic Process Automation (RPA) technology is transforming the way that enterprises develop and implement their business process outsourcing strategies. By executing repeatable tasks in the same way that humans do, RPA software can dramatically reduce costs and increase productivity. In the healthcare sector, in addition to a wide range of back office and administrative functions, RPA is having a dramatic impact on both payers and providers. While the potential benefits are significant, RPA also involves risks that can dilute results of initiatives as well as create negative downstream impacts on operations.

 

MAIN TAKEAWAYS


Robotic Process Automation can drive significant cost savings and productivity improvements, as well as increased accuracy, consistency and auditability.

Healthcare payers and providers are leveraging RPA tools to optimize both generic and industry-specific business processes.

RPA initiatives involve significant risk that require CIO involvement and oversight to maximize results and avoid operational disruption.

ABOUT THE AUTHOR

Javier Solis    linkedin.png
Javier Solis is a senior healthcare technology executive with extensive experience in strategic IT management, maximizing efficiency and aligning to business objectives. His areas of expertise include helping enterprises run IT as a business and achieving faster ROI through detailed TCO understanding.

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Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India, Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries. Through on-site, on-shore and its trademarked Global Nearshore™ service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the nearshore industry.
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