Today’s connected travelers expect real-time, personalized experiences at every step of their journey. Endless factors must align across a vast ecosystem of providers, terminals and information distribution channels to provide passengers an end-to-end seamless, safe and personalized travel experience.

Airlines are challenged by a myriad of regulations, time constraints, and a heterogenous technology portfolio, that is frequently incompatible with emerging technologies, consumer expectations and emerging business models.



Softtek partners with leaders in the airline industry to ensure the success of their digital strategies and innovation initiatives by helping them implement the optimal operational core that supports the complex and ever-changing airline ecosystem. We help organizations optimize operations and apply automation to optimize service management so they can successfully deploy customer-focused strategies.


Softtek service value

Softtek helps airlines transform, manage and integrate complex technology domains, while enabling digital innovation throughout the organization. We provide the essential foundation of platform stability, systems integration and critical application management, and ensure that all customer-facing and critical applications are properly integrated with the underlying operational systems.

We’ve helped airlines implement an operational back-bone that allows them to enhance passenger experience, increase efficiencies and improve security and compliance.



Enabling the Innovation Agenda

  • Agile Development CoE
  • Continuous Delivery & DevOps
  • Transformational ITO (AMS & ITIS)
  • Cloud Migration and Transformation
  • API Management
  • Technology Expertise (AI, AR/VR, Mobile, IoT)

Asset Utilization & Optimization

  • Crew
  • Fleet
  • Fuel

High Performance Back Office

  • ERP (Finance, A/AR, Real Estate)
  • Analytics
  • Infrastructure Optimization & Support
  • Database Management

Day of Travel Operations

  • Critical Systems Management & Support
  • Collaborative platforms
  • Proactive service for Irregular Operations
  • Revenue Management
  • Reservation Systems Management

Passenger Experience & Processing

  • Passenger Self Service Enablement
  • Loyalty System Integration & Development
  • Multi-Touchpoint Integration & Optimization
  • Personalization of the Travel Experience
  • Digital Marketing Management & Automation
  • Mobile-First Digital Interaction Approach

Why Softtek

Proven travel expertise
Softtek serves some of the world’s best airlines , helping them modernize and optimize IT operations, enable the transformation agenda, and create seamless passenger experiences before, during and after their travel.
Collaborative culture
New agile approaches require tight collaboration and interaction. Softtek’s company culture is rooted on collaboration and co-creation principles. We work alongside our client’s teams, starting with an in-depth assessment of the current operating model and tailoring our services and solutions to be aligned to the business priorities.
Geographic coverage
Softtek provides comprehensive support across the Americas, from Canada and USA to Argentina and Chile, complemented with delivery from Spain, China and India for global coverage.
Agile with discipline
Our process advantage lies in effectively blending strong process maturity with proven agile approaches and principles. From Lean StartUp (Softtek RunLean™) and Design Thinking to DevOps and Scalable Agile frameworks, we make work non-bureaucratic, outcome oriented and flexible.
Technology expertise
Softtek ‘s Travel & Transportation team engages with our technology CoE to bring innovation to everyday experiences. Our CoEs include experts and knowledge across emerging technologies including: IoT, mobile, AR/VR, beacons/sensors, Cloud, Machine Learning/AI, among others.
IT operations leadership
Softtek operates and evolves complex application portfolios and service requirements for a diversity of industries, from one of the world’s best airlines to nuclear energy companies, to some of the largest restaurant operators in the world.

Learn More


  • Beyond the Silos: Connecting the dots in the Air Travel Value Chain  Softtek   Nov 2017
  • Three ways to make the Internet of Things real  Softtek,  Alejandro Nieto & Dagoberto Mata - Nov 2017
  • For Airline Innovation,  Maintain Focus on the  Operational Basics   Softtek   May 2017 / English

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© Valores Corporativos Softtek S.A. de C.V. 2017.