Today’s connected travelers expect real-time, personalized experiences at every step of their journey. Endless factors must align across a vast ecosystem of providers, terminals and information distribution channels to provide passengers an end-to-end seamless, safe and personalized travel experience.
Airlines are challenged by a myriad of regulations, time constraints, and a heterogenous technology portfolio, that is frequently incompatible with emerging technologies, consumer expectations and emerging business models.
Softtek partners with leaders in the airline industry to ensure the success of their digital strategies and innovation initiatives by helping them implement the optimal operational core that supports the complex and ever-changing airline ecosystem. We help organizations optimize operations and apply automation to optimize service management so they can successfully deploy customer-focused strategies.
Softtek helps airlines transform, manage and integrate complex technology domains, while enabling digital innovation throughout the organization. We provide the essential foundation of platform stability, systems integration and critical application management, and ensure that all customer-facing and critical applications are properly integrated with the underlying operational systems.
We’ve helped airlines implement an operational back-bone that allows them to enhance passenger experience, increase efficiencies and improve security and compliance.
Enabling the Innovation Agenda
- Agile Development CoE
- Continuous Delivery & DevOps
- Transformational ITO (AMS & ITIS)
- Cloud Migration and Transformation
- API Management
- Technology Expertise (AI, AR/VR, Mobile, IoT)
Asset Utilization & Optimization
High Performance Back Office
- ERP (Finance, A/AR, Real Estate)
- Infrastructure Optimization & Support
- Database Management
Day of Travel Operations
- Critical Systems Management & Support
- Collaborative platforms
- Proactive service for Irregular Operations
- Revenue Management
- Reservation Systems Management
Passenger Experience & Processing
- Passenger Self Service Enablement
- Loyalty System Integration & Development
- Multi-Touchpoint Integration & Optimization
- Personalization of the Travel Experience
- Digital Marketing Management & Automation
- Mobile-First Digital Interaction Approach