Technology Management In The Age Of The Customer

by George F. Colony & Peter Burris, Forrester Research


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Empowered customers are disrupting every industry — and CIOs need to understand how technology management must adapt in this rapidly evolving world.

  1. How to achieve the right mix of IT and BT
  2. Which methods will help you build a highly effective BT portfolio;
  3. How to improve collaboration with other execs in your company who are also meeting the customer challenge.

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Source: Forrester Research, Inc.
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